Collections Managers
Company Name:
Premiere Credit of North America
Premiere Credit is seeking experienced collections managers to lead teams of motivated collectors! The collections managers will manage 10-15 collectors, assist them in maintaining all compliance rules and support our fun and rewarding company culture. Managers at Premiere Credit have a generous starting salary and monthly bonus plan.
Due to rapid growth we have openings in our Batavia, NY office. Premiere Credit of North America is one of the nation's leaders in asset management and recovery. We offer a fast-paced environment, competitive wages, bonuses, PTO, tuition reimbursement, a student loan reimbursement plan for federal student loans, medical, dental and vision benefits and 401K. Relocation assistance will be offered to candidates as needed.
If you are looking to take the next step in your collections career don't hesitate, apply today to hear more!
Position Overview:
The Collection Manager provides front-line supervision of an assigned Collections team of approximately 15 direct reports. In addition to supervisory responsibilities, the UCM is responsible for ensuring that all collections activities completed by the team are in compliance with company policies and applicable state regulations. This is a working supervisory role, and the UCM actively speaks with borrowers, monitors calls and provides on-the-job development of direct reports.
Primary Job Functions
Coordinate with the SCM to establish work flows for the team.
Rebuild work que to fit the work flow set for the team.
Conduct at least one call review per week on each collector. This is equivalent to at least three or more call reviews a day.
Send follow up training notes from each call review conducted.
Walk the floor and interact with the staff. Update collectors on the cash totals for the day. (This is done each hour based of the schedule)
Update Rehab/production boards
Train existing staff members in areas of collection and skip-tracing and be available to answer questions from the staff on an ongoing basis.
Manage progressive disciplinary procedures of the company and report incidents of non-adherence to employee handbook violations for the consistent enforcement of company policies and progressive disciplinary actions.
Interviewing and selection of applicants to fill open collector positions on team. Provide orientation to job, team and commission structure for new hires.
Secondary Job Functions
Meet with SCM to review statistics to identify any necessary plan of correction.
Assist the SCM with call audits and inform the staff of results and requirements for improvement.
Coordinate with floor manager on review of monthly performance reports to develop strategies for identifying areas of under producing segments of the portfolio and how to focus recovery efforts among the staff.
Assist the floor manager with refresher training for the collector's.
Route reviews (ensure all accounts are worked at least every seven days).
Additional duties as assigned.
Qualifications
A. EDUCATION
MUST HAVE:
High School Diploma
PREFERRED:
2 or 4 year Business or Finance Degree
B. EXPERIENCE
MUST HAVE:
Knowledge and experience in collections
Knowledge and experience in skip tracing
PREFERRED:
2-4 years of prior front line collections experience
2-4 years of previous supervisory experience
C. KNOWLEDGE, SKILLS and ABILITIES:
MUST HAVE:
Ability to design and communicate daily work flows and dialer campaigns to the team
Leadership skills
Ability to train and effectively motivate others
Knowledge of client rules and industry regulations.
Apply today at the link below:
https://careers-premierecredit.icims.com/jobs/1539/unit-collection-manager---ed/job
EEO/AA/M/F/D/VEstimated Salary: $20 to $28 per hour based on qualifications.
Premiere Credit of North America
Premiere Credit is seeking experienced collections managers to lead teams of motivated collectors! The collections managers will manage 10-15 collectors, assist them in maintaining all compliance rules and support our fun and rewarding company culture. Managers at Premiere Credit have a generous starting salary and monthly bonus plan.
Due to rapid growth we have openings in our Batavia, NY office. Premiere Credit of North America is one of the nation's leaders in asset management and recovery. We offer a fast-paced environment, competitive wages, bonuses, PTO, tuition reimbursement, a student loan reimbursement plan for federal student loans, medical, dental and vision benefits and 401K. Relocation assistance will be offered to candidates as needed.
If you are looking to take the next step in your collections career don't hesitate, apply today to hear more!
Position Overview:
The Collection Manager provides front-line supervision of an assigned Collections team of approximately 15 direct reports. In addition to supervisory responsibilities, the UCM is responsible for ensuring that all collections activities completed by the team are in compliance with company policies and applicable state regulations. This is a working supervisory role, and the UCM actively speaks with borrowers, monitors calls and provides on-the-job development of direct reports.
Primary Job Functions
Coordinate with the SCM to establish work flows for the team.
Rebuild work que to fit the work flow set for the team.
Conduct at least one call review per week on each collector. This is equivalent to at least three or more call reviews a day.
Send follow up training notes from each call review conducted.
Walk the floor and interact with the staff. Update collectors on the cash totals for the day. (This is done each hour based of the schedule)
Update Rehab/production boards
Train existing staff members in areas of collection and skip-tracing and be available to answer questions from the staff on an ongoing basis.
Manage progressive disciplinary procedures of the company and report incidents of non-adherence to employee handbook violations for the consistent enforcement of company policies and progressive disciplinary actions.
Interviewing and selection of applicants to fill open collector positions on team. Provide orientation to job, team and commission structure for new hires.
Secondary Job Functions
Meet with SCM to review statistics to identify any necessary plan of correction.
Assist the SCM with call audits and inform the staff of results and requirements for improvement.
Coordinate with floor manager on review of monthly performance reports to develop strategies for identifying areas of under producing segments of the portfolio and how to focus recovery efforts among the staff.
Assist the floor manager with refresher training for the collector's.
Route reviews (ensure all accounts are worked at least every seven days).
Additional duties as assigned.
Qualifications
A. EDUCATION
MUST HAVE:
High School Diploma
PREFERRED:
2 or 4 year Business or Finance Degree
B. EXPERIENCE
MUST HAVE:
Knowledge and experience in collections
Knowledge and experience in skip tracing
PREFERRED:
2-4 years of prior front line collections experience
2-4 years of previous supervisory experience
C. KNOWLEDGE, SKILLS and ABILITIES:
MUST HAVE:
Ability to design and communicate daily work flows and dialer campaigns to the team
Leadership skills
Ability to train and effectively motivate others
Knowledge of client rules and industry regulations.
Apply today at the link below:
https://careers-premierecredit.icims.com/jobs/1539/unit-collection-manager---ed/job
EEO/AA/M/F/D/VEstimated Salary: $20 to $28 per hour based on qualifications.
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