Customer Service Representative
Batavia, NY Batavia, NY Part-time Part-time $15 - $17 an hour $15 - $17 an hour 15 hours ago 15 hours ago 15 hours ago Advance Auto Parts is looking for a Customer Service Representative to join our team.
The Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best Customer Service Representatives are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They love to talk.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What We Offer Competitive compensation package Medical, Dental, Vision PTO 401k retirement plan with employer matching Discounted products and services Employee assistance program Referral program Appreciation program Opportunities for advancement Duties & Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies & procedures Take the extra mile to engage customers Job Type:
Part-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
Employee discount Flexible schedule Shift:
4 hour shift 8 hour shift Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Weekends as needed Ability to commute/relocate:
Batavia, NY 14020:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best Customer Service Representatives are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They love to talk.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What We Offer Competitive compensation package Medical, Dental, Vision PTO 401k retirement plan with employer matching Discounted products and services Employee assistance program Referral program Appreciation program Opportunities for advancement Duties & Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies & procedures Take the extra mile to engage customers Job Type:
Part-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
Employee discount Flexible schedule Shift:
4 hour shift 8 hour shift Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Weekends as needed Ability to commute/relocate:
Batavia, NY 14020:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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