Customer Service/Administration
Upson Maybach Upson Maybach Batavia, NY Batavia, NY Full-time Full-time $17 - $20 an hour $17 - $20 an hour 2 hours ago 2 hours ago 2 hours ago Company Description:
Upson Maybach is a supplier of Gates hydraulic and industrial hose and fittings, Gates power transmission V and timing/ synchronous belts, and light duty conveyor belting.
We fabricate custom hose assemblies in our 15,000 sqft Batavia warehouse where customers can come and have custom hose assemblies made in minutes while they wait.
Upson Maybach has been a key industrial and automotive supplier in Batavia, NY since 1931.
We have one of the largest ranges of hydraulic and industrial hose, fittings, and accessories in Western New York.
Upson Maybach is also sister companies with Christi Plastics Inc, a manufacturer of extruded custom plastic profiles.
Job Description:
Customer Service & Administration The Customer Service & Administration associate performs a range of customer facing functions.
Primary responsibilities include order entry, billing, cashing out walk in customers, quoting and answering customer questions, answering phone calls, calling customers to get their weekly orders, receiving, filing, and other duties as assigned.
Integrity, reliability, good work ethics, taking pride in your work, and a positive attitude are the foundation of the position.
Commitment to all company policies, including attendance and safety are essential.
Reliable transportation to work is required.
We have a very friendly cat that lives in the shop and often sleeps on the cashier windowsill.
The candidate will have to be okay with cats.
Reports to:
Operations Manager Essential Duties and
Responsibilities:
Perform order entry for new sales orders/ pick tickets/ shipping documents Invoice orders that have shipped Process in person sales at the cash register File all paperwork once the sales order is invoiced and closed Answer phones, take orders, and provide product availability to customers Assist with shipping and product compliance administrative paperwork Update reports and forms as required Update inventory Coordinate with the fabrication technicians, inside sales, and outside sales to inform customers of backorders and ship dates Keep track of active backorders and invoice when backorders arrive Keep store shelves stocked with merchandise and maintain product labels and prices Maintain and update customer database Purchase office supplies Any other duties as assigned Education and
Experience:
Associate degree preferred but can be substituted with relevant experience 2-3 years of customer service experience is preferred Job Knowledge, Skills and Abilities:
Very pleasant demeanor in person and over the phone Patient and persistent Must be highly responsive to and respectful of customer needs Able to keep organized and multitask in a fast passed environment without constant supervision Must be highly attentive to detail and observant Ability to clearly communicate verbally and in writing Competency in Microsoft Word and Excel Strong typing ability Must be highly attentive to detail and observant in discussions with customers Strong command of written and spoken English, Spanish knowledge is a plus but not required Work Environment:
Majority of time spent in an office sitting and working on a computer When visiting the workshop, occasionally exposed to elements such as noise, dust, odors, fumes, oils Required to bend, reach, move about, and occasionally lift 20 pounds We have a cat that likes to sleep on the counters/desks.
You must be okay to be in proximity to a cat.
Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Batavia, NY 14020:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Upson Maybach is a supplier of Gates hydraulic and industrial hose and fittings, Gates power transmission V and timing/ synchronous belts, and light duty conveyor belting.
We fabricate custom hose assemblies in our 15,000 sqft Batavia warehouse where customers can come and have custom hose assemblies made in minutes while they wait.
Upson Maybach has been a key industrial and automotive supplier in Batavia, NY since 1931.
We have one of the largest ranges of hydraulic and industrial hose, fittings, and accessories in Western New York.
Upson Maybach is also sister companies with Christi Plastics Inc, a manufacturer of extruded custom plastic profiles.
Integrity, reliability, good work ethics, taking pride in your work, and a positive attitude are the foundation of the position.
Commitment to all company policies, including attendance and safety are essential.
Reliable transportation to work is required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Upson Maybach is a supplier of Gates hydraulic and industrial hose and fittings, Gates power transmission V and timing/ synchronous belts, and light duty conveyor belting.
We fabricate custom hose assemblies in our 15,000 sqft Batavia warehouse where customers can come and have custom hose assemblies made in minutes while they wait.
Upson Maybach has been a key industrial and automotive supplier in Batavia, NY since 1931.
We have one of the largest ranges of hydraulic and industrial hose, fittings, and accessories in Western New York.
Upson Maybach is also sister companies with Christi Plastics Inc, a manufacturer of extruded custom plastic profiles.
Job Description:
Customer Service & Administration The Customer Service & Administration associate performs a range of customer facing functions.
Primary responsibilities include order entry, billing, cashing out walk in customers, quoting and answering customer questions, answering phone calls, calling customers to get their weekly orders, receiving, filing, and other duties as assigned.
Integrity, reliability, good work ethics, taking pride in your work, and a positive attitude are the foundation of the position.
Commitment to all company policies, including attendance and safety are essential.
Reliable transportation to work is required.
We have a very friendly cat that lives in the shop and often sleeps on the cashier windowsill.
The candidate will have to be okay with cats.
Reports to:
Operations Manager Essential Duties and
Responsibilities:
Perform order entry for new sales orders/ pick tickets/ shipping documents Invoice orders that have shipped Process in person sales at the cash register File all paperwork once the sales order is invoiced and closed Answer phones, take orders, and provide product availability to customers Assist with shipping and product compliance administrative paperwork Update reports and forms as required Update inventory Coordinate with the fabrication technicians, inside sales, and outside sales to inform customers of backorders and ship dates Keep track of active backorders and invoice when backorders arrive Keep store shelves stocked with merchandise and maintain product labels and prices Maintain and update customer database Purchase office supplies Any other duties as assigned Education and
Experience:
Associate degree preferred but can be substituted with relevant experience 2-3 years of customer service experience is preferred Job Knowledge, Skills and Abilities:
Very pleasant demeanor in person and over the phone Patient and persistent Must be highly responsive to and respectful of customer needs Able to keep organized and multitask in a fast passed environment without constant supervision Must be highly attentive to detail and observant Ability to clearly communicate verbally and in writing Competency in Microsoft Word and Excel Strong typing ability Must be highly attentive to detail and observant in discussions with customers Strong command of written and spoken English, Spanish knowledge is a plus but not required Work Environment:
Majority of time spent in an office sitting and working on a computer When visiting the workshop, occasionally exposed to elements such as noise, dust, odors, fumes, oils Required to bend, reach, move about, and occasionally lift 20 pounds We have a cat that likes to sleep on the counters/desks.
You must be okay to be in proximity to a cat.
Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Batavia, NY 14020:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Upson Maybach is a supplier of Gates hydraulic and industrial hose and fittings, Gates power transmission V and timing/ synchronous belts, and light duty conveyor belting.
We fabricate custom hose assemblies in our 15,000 sqft Batavia warehouse where customers can come and have custom hose assemblies made in minutes while they wait.
Upson Maybach has been a key industrial and automotive supplier in Batavia, NY since 1931.
We have one of the largest ranges of hydraulic and industrial hose, fittings, and accessories in Western New York.
Upson Maybach is also sister companies with Christi Plastics Inc, a manufacturer of extruded custom plastic profiles.
Integrity, reliability, good work ethics, taking pride in your work, and a positive attitude are the foundation of the position.
Commitment to all company policies, including attendance and safety are essential.
Reliable transportation to work is required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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