Health Technician (Dietary Ambassador)
3.
8 Batavia, NY Batavia, NY Part-time Part-time $36,118 - $46,953 a year $36,118 - $46,953 a year 2 days ago 2 days ago 2 days ago This position is in Nutrition and Food Services (NFS) located in a Department of Veterans Affairs Medical Center.
The position supports administrative and customer service support for the VA hospital food service program trough routine duties that require proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.
Duties The Nutrition Communication Center Associate (NCCA) is a team member located in the Nutrition Communication Center (NCC).
The incumbent is responsible for handling patient meal service orders, answers patient calls using phone system and may enter meal orders into a COTS Dietetics Software system.
The incumbent will interact with veterans, dietitians, nursing staff, and other medical center employees and will provide excellent customer service and be professional and courteous at all times.
This position will collaborate with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery and taking direction regarding management.
The NCC is staffed to receive patient meal orders and preferences meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team during all hours of meal operations, seven days a week.
Customer Service (50%)The incumbent will practice excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person.
The Incumbent will maintain the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests.
NCC Associate will follow local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet.
Administrative (40%)NCC Associate is responsible for the independent and accurate transfer of information received via COTS Dietetics software.
Diet activity and patient information must be interpreted correctly to ensure meals trays contain food items adhering to patient requests and preferences, and current therapeutic diet order.
The NCC Associate may adjust diet patterns and menu selections to assure the correct meal tickets are generated, as per local facility policy and procedures.
Support (10%) NCC Associate may be required to adjust menu selections, nourishments as needed for diet changes and NPO orders, as determined by local policies and procedures.
Incumbent will use a computer terminal to record, retrieve and print recipes, menus, and inventory reports; to disseminate this information to various work units in the kitchen.
Identifies errors in diet information transmitted from inpatient units to Nutrition and Food Services and takes any necessary corrective actions.
Prints and assembles tray ticket packets in accordance with local facility policies and procedures and verifies correctness of the information and adherence to prescribed diet NCC Associate may discuss with diet technician and/or dietitian any adjustments of tray tickets, standing orders or supplemental feedings.
Verifies physician orders for unusual diets, conflicting modifications, and nutritional supplements with the appropriate RD, informatics RD, or FSSM.
NCC Associate completes performance improvement activities as assigned by supervisor and conducts menu review with NFS personnel prior to meal service.
Completes all other duties as assigned.
Work Schedule:
8-4:
30 sun or sat, 4 hour shifts during the week TBD Position Description Title/PD#:
Health Technician (Dietetic)/ PD# 99796-S Physical Requirements:
The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals.
Requires long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing.
The work may require walking indoors, outdoors or to and from other areas of the medical center.
It may be necessary to lift and/or push equipment.
Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending.
Frequently lifts or moves objects weighing up to 20 pounds.
Work Environment:
Work is performed in a hospital and involves some exposure to contagious diseases.
The employee must observe ergonomics pertaining to working in an office setting with electrical and stationary equipment.
Employee must be alert to wet floors, gas, steam, electrical equipment, and general safety precautions including correct lifting techniques in all potential work areas.
Discomfort may exist due to changes in temperature and/or humidity.
Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure.
Requirements Conditions of Employment You must be a U.
S.
citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-05 grade level:
One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
Specialized experience includes:
SPECIALIZED
Experience:
At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Health Technician (Dietetics).
Qualifying specialized experience includes:
Experience where you applied knowledge of quantity food service operations, proper nutrition, food items and appropriate quantities; working with clients, patients, and/or, customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; use computers, software applications, databases, and automated systems to accomplish work.
OR EDUCATION:
Successful completion of a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.
e.
nutrition, dietary therapy, food and nutrition science, food service systems management, etc.
).
This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite.
To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned).
Then identify the percentage of required experience you possess.
Add the two percentages.
The total percentage must equal at least 100 percent to qualify at the GS-05.
For example, an applicant who has 9 semester hours of graduate level education (i.
e.
50% of graduate education required) and 6 months of creditable specialized experience (i.
e.
50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
NOTE:
Transcripts (unofficial or official) must be submitted with your application materials.
Education cannot be credited without documentation.
OR COMBINATION:
Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above.
The education portion must include courses directly related to the work of the position (i.
e.
nutrition, dietary therapy, food and nutrition science, food service systems management, etc.
).
This education must have been obtained in an accredited college or university.
NOTE:
Transcripts (unofficial or official) must be submitted with your application materials.
Education cannot be credited without documentation.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Education Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Interested candidates are required to submit there application via USAJOBS - Job Announcement no later than Friday, November 17 2023 , by 11:
59 p.
m.
Job Type:
Part-time Pay:
$36,118.
00 - $46,953.
00 per year Expected hours:
20 per week
Benefits:
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Medical specialties:
Dietetics Ability to commute/relocate:
Batavia, NY 14020:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Work Environment:
Work is performed in a hospital and involves some exposure to contagious diseases.
The employee must observe ergonomics pertaining to working in an office setting with electrical and stationary equipment.
Employee must be alert to wet floors, gas, steam, electrical equipment, and general safety precautions including correct lifting techniques in all potential work areas.
Discomfort may exist due to changes in temperature and/or humidity.
Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Batavia, NY Batavia, NY Part-time Part-time $36,118 - $46,953 a year $36,118 - $46,953 a year 2 days ago 2 days ago 2 days ago This position is in Nutrition and Food Services (NFS) located in a Department of Veterans Affairs Medical Center.
The position supports administrative and customer service support for the VA hospital food service program trough routine duties that require proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.
Duties The Nutrition Communication Center Associate (NCCA) is a team member located in the Nutrition Communication Center (NCC).
The incumbent is responsible for handling patient meal service orders, answers patient calls using phone system and may enter meal orders into a COTS Dietetics Software system.
The incumbent will interact with veterans, dietitians, nursing staff, and other medical center employees and will provide excellent customer service and be professional and courteous at all times.
This position will collaborate with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery and taking direction regarding management.
The NCC is staffed to receive patient meal orders and preferences meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team during all hours of meal operations, seven days a week.
Customer Service (50%)The incumbent will practice excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person.
The Incumbent will maintain the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests.
NCC Associate will follow local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet.
Administrative (40%)NCC Associate is responsible for the independent and accurate transfer of information received via COTS Dietetics software.
Diet activity and patient information must be interpreted correctly to ensure meals trays contain food items adhering to patient requests and preferences, and current therapeutic diet order.
The NCC Associate may adjust diet patterns and menu selections to assure the correct meal tickets are generated, as per local facility policy and procedures.
Support (10%) NCC Associate may be required to adjust menu selections, nourishments as needed for diet changes and NPO orders, as determined by local policies and procedures.
Incumbent will use a computer terminal to record, retrieve and print recipes, menus, and inventory reports; to disseminate this information to various work units in the kitchen.
Identifies errors in diet information transmitted from inpatient units to Nutrition and Food Services and takes any necessary corrective actions.
Prints and assembles tray ticket packets in accordance with local facility policies and procedures and verifies correctness of the information and adherence to prescribed diet NCC Associate may discuss with diet technician and/or dietitian any adjustments of tray tickets, standing orders or supplemental feedings.
Verifies physician orders for unusual diets, conflicting modifications, and nutritional supplements with the appropriate RD, informatics RD, or FSSM.
NCC Associate completes performance improvement activities as assigned by supervisor and conducts menu review with NFS personnel prior to meal service.
Completes all other duties as assigned.
Work Schedule:
8-4:
30 sun or sat, 4 hour shifts during the week TBD Position Description Title/PD#:
Health Technician (Dietetic)/ PD# 99796-S Physical Requirements:
The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals.
Requires long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing.
The work may require walking indoors, outdoors or to and from other areas of the medical center.
It may be necessary to lift and/or push equipment.
Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending.
Frequently lifts or moves objects weighing up to 20 pounds.
Work Environment:
Work is performed in a hospital and involves some exposure to contagious diseases.
The employee must observe ergonomics pertaining to working in an office setting with electrical and stationary equipment.
Employee must be alert to wet floors, gas, steam, electrical equipment, and general safety precautions including correct lifting techniques in all potential work areas.
Discomfort may exist due to changes in temperature and/or humidity.
Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure.
Requirements Conditions of Employment You must be a U.
S.
citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-05 grade level:
One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
Specialized experience includes:
SPECIALIZED
Experience:
At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Health Technician (Dietetics).
Qualifying specialized experience includes:
Experience where you applied knowledge of quantity food service operations, proper nutrition, food items and appropriate quantities; working with clients, patients, and/or, customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; use computers, software applications, databases, and automated systems to accomplish work.
OR EDUCATION:
Successful completion of a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.
e.
nutrition, dietary therapy, food and nutrition science, food service systems management, etc.
).
This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite.
To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned).
Then identify the percentage of required experience you possess.
Add the two percentages.
The total percentage must equal at least 100 percent to qualify at the GS-05.
For example, an applicant who has 9 semester hours of graduate level education (i.
e.
50% of graduate education required) and 6 months of creditable specialized experience (i.
e.
50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
NOTE:
Transcripts (unofficial or official) must be submitted with your application materials.
Education cannot be credited without documentation.
OR COMBINATION:
Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above.
The education portion must include courses directly related to the work of the position (i.
e.
nutrition, dietary therapy, food and nutrition science, food service systems management, etc.
).
This education must have been obtained in an accredited college or university.
NOTE:
Transcripts (unofficial or official) must be submitted with your application materials.
Education cannot be credited without documentation.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Education Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Interested candidates are required to submit there application via USAJOBS - Job Announcement no later than Friday, November 17 2023 , by 11:
59 p.
m.
Job Type:
Part-time Pay:
$36,118.
00 - $46,953.
00 per year Expected hours:
20 per week
Benefits:
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Medical specialties:
Dietetics Ability to commute/relocate:
Batavia, NY 14020:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Work Environment:
Work is performed in a hospital and involves some exposure to contagious diseases.
The employee must observe ergonomics pertaining to working in an office setting with electrical and stationary equipment.
Employee must be alert to wet floors, gas, steam, electrical equipment, and general safety precautions including correct lifting techniques in all potential work areas.
Discomfort may exist due to changes in temperature and/or humidity.
Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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