Program Support Assistant (OA)

The Program Support Assistant position is located within Geriatrics and Extended Care providing direct support to the facility Service Line Administration and for the GEC VA Care Line, as well as the Assistant Director, VA Western New York Healthcare System.
This position provides a full range of fiscal, administrative and clerical support activities for the GEC care line.
Duties may include but are not limited to:
o Act as primary liaison between program office(s) and administrative offices within and outside the organization.
o Identify problematic practices impacting management and administration of the office making recommendations to streamline and enhance operations.
o Carry out a variety of substantive administration assignments contributing to effective and efficient management of office programs.
o Coordinate and monitor response to correspondence and other administrative and program related inquiries and issues.
o Perform typing, data collection, office automation processes, and/or data transcription duties to include assembling and summarizing information for meetings and reports.
o Integrates software to generate specific working documents such as spreadsheet, database, word processing, desktop publishing, graphics, and other similar products.
o Coordinates fee basis authorizations, denials, maintains and records relative documentation.
o Obtains and monitors the use of services, supplies, and/or equipment for GEC Careline.
o Receives, screens, assists, and refers phone calls and visitors to the appropriate person(s).
o Examines vouchers, invoices and claims for payment of goods and services.
o Coordinates and resolves discrepancies and/or problems.
o Initiates letters and secures necessary documentation for transmitting doubtful claims or reclaims to higher levels in the agency for solution.
o Resolves problems in processing non-standard transactions.
o Prepares extensive and complicated budget reports.
o Other Duties as Assigned.
Work Schedule:
Monday- Friday 8:
00am - 4:
30pm Position Description Title/PD#:
Program Support Assistant 09267-A

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